Site Update & How to get help

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Admin
Site Admin
Posts: 4245
Joined: Sun Sep 24, 2017 11:05 pm

Site Update & How to get help

Post by Admin »

Thank you to everyone for your patience as we try to get things back to normal. The amount of support we've gotten from folks on facebook or private conversations has been unbelievable.

For now, please continue to use the new support site if you need a response from admin: http://support.simdynasty.com

We'll be getting the league message boards back up here. The functionality on the old forums was built up slowly over years, so it will take some time to put things back together. The old posts on the old forum will not be imported here directly, but we will look into ways to make the old content available in some format.

For those that didn't receive our email or communication via other channels, check out the updates on the blog at https://simdynastynews.wordpress.com

As I side note, Facebook keeps pestering us that our recent posts are performing better than 95% of all our posts. So at least we have that to hang our hat on ;)

Tyson & Chris
Sim Dynasty Admins
To help us serve you better, please use the support system for all questions or problems. PMs should NEVER be used. The Support system is always read before PMs.
Brutalkid
Posts: 1106
Joined: Sat Sep 30, 2017 7:21 am
Location: Las Vegas

Re: Site Update & How to get help

Post by Brutalkid »

Our edit leagues really need the information from the "old" boards for things such as edit credit balances, and a list of edits with description.

Thanks, BK
FourSixThree
Posts: 97
Joined: Thu Oct 12, 2017 12:21 am

Re: Site Update & How to get help

Post by FourSixThree »

I am trying to be patient as I know you have had a massive amount to deal with. One thing that would be reassuring is if there were any way to know whether ANY communication is being received or if you just need a bit more radio silence to complete your critical tasks. I was in the OCL AA in the midst of the League Championships when everything stopped. I tried to post a support ticket but I would have to guess that from the result and functionality it isn't working for me and checking the status of the ticket via the button provided just returns a simple string of character data that seemingly verifies that I am, in fact, logged in. Over the weekend I disappeared from any of the league standings boards but was automatically located in the Major Leagues when I logged on. Administrator attention seems to have been drawn after the weekend and it was posted that the problem has potentially been solved and the whole playoff thing rerun but I now see that I have been "re-relegated" up a league to AAA (as expected) but my roster doesn't seem to be the roster I had set for the playoffs, my team still doesn't appear in the standings, and I seem to have missed the retirement cycle and the draft .....

I tried registering support tickets at two different times during the process but, as I said, I don't think that is working properly. What would you like me to do, if anything?
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Admin
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Re: Site Update & How to get help

Post by Admin »

I really miss having public tickets for times like this. We are still trying to improve the new support process. In this particular case I was in communication with the Commish, and posted updates on the forum, and then updated the other tickets on the subject when I had time to breathe. But for a situation like this, a public ticket that you could see had been acknowledged would have served you far better.

I know the answer "We're working on it" is getting tiresome to hear. But, we're working on it.

Chris
To help us serve you better, please use the support system for all questions or problems. PMs should NEVER be used. The Support system is always read before PMs.
cubfan
Posts: 314
Joined: Sun Oct 01, 2017 11:59 am
Location: Northern Illinois

Re: Site Update & How to get help

Post by cubfan »

I've got a problem and don't know how else to contact you...I've tried to log in to the support site but cannot. I had a player injured yesterday in the curly lambeau football league...the games were then rerun for whatever reason, but the player remains injured. He is unavailable to use for 30+ days, yet there's no record anywhere of him being injured other than simply being listed on the league's injury report. I own the Winnipeg franchise in this league. Thanks,
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