No Credit For More Seasons

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Twogds
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Joined: Sat Sep 30, 2017 11:00 am

No Credit For More Seasons

Post by Twogds »

Good Morning,
I recently paid for additional seasons, the money was withdrawn from my account ($54.50) two times but I do not see the additional seasons that I have paid for. In the past when I have done this I would get a receipt in my email and the correct amount of seasons added to my account. Is there a lag in the system.

Ernest
abarkov
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Re: No Credit For More Seasons

Post by abarkov »

There should not be a lag in the system. When you make the purchase, you should see the dynasty dollars credited to your account immediately. You then use the dynasty dollars to renew for additional seasons for your teams.
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Re: No Credit For More Seasons

Post by Admin »

abarkov wrote: Fri Jul 06, 2018 7:05 am There should not be a lag in the system. When you make the purchase, you should see the dynasty dollars credited to your account immediately. You then use the dynasty dollars to renew for additional seasons for your teams.
Depending on PayPal, there can occasionally be a lag of a few seconds to a few minutes. the longest I have seen is an hour. Anything over 5 minutes is worth a ticket.

In this case the issue was farther up the chain and it's resolved now. But I did want to mention that SHORT lags are not necessarily abnormal. But after 5 minutes, if you see no credit, shoot me a ticket, and mark it URGENT if it is time sensitive.

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DavidKKBoche
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